Refund Policy

Effective July 10, 2026

Lyrith bills manually — there's no automatic card processor. Every top-up and subscription payment is a bank transfer that a NurvexThink admin reviews and approves by hand. This policy explains when a refund applies and how it's paid back.

1. How billing works

• Meeting credit. Hosting a meeting debits your workspace's credit balance the first time someone joins — a scheduled meeting that's never joined is never charged. Credit top-ups are added to your balance only after an admin approves your bank-transfer submission.
• Chatbot Plus subscription. A fixed monthly price, also paid by bank transfer and approved manually. It doesn't auto-renew — you submit a new payment each time you want to extend it, and unused days always carry forward when you renew.

2. When a refund applies

Refunds are issued at our discretion in cases like:

• You transferred the same payment twice by mistake (duplicate payment);
• An admin approved a payment for the wrong amount, or credited the wrong workspace;
• A service outage on our end prevented you from hosting a meeting you already paid credit for;
• You were charged for a Chatbot Plus renewal you didn't intend to submit.

Meeting credit that's simply unused because you changed your mind isn't refundable by default — it stays on your balance and never expires, so you can use it on a future meeting instead.

3. Rejected payments

If your bank-transfer submission is rejected (wrong reference code, unreadable screenshot, amount mismatch), no credit was ever granted, so there's nothing to refund — you'll see the rejection reason on your Billing page and can submit a corrected payment.

4. How to request a refund

Email support@lyrith.app with your payment's reference code (shown on your Billing page under "Your payments") and a short description of the issue. We review every request individually.

5. How a refund is paid

Because payments arrive by bank transfer, refunds are returned the same way — to the bank account the original transfer came from, unless you tell us otherwise in writing. In the ledger, a refund is recorded as its own entry rather than deleting or editing the original payment, so your billing history always shows exactly what happened. Approved refunds are processed within 10 business days.

6. Currency

Prices are shown in USD for consistency, but bank transfers — both payments and refunds — move in PKR, since that's the only currency our bank account accepts. A refund is calculated in PKR at the amount actually paid, not re-converted at a later exchange rate.

7. Contact

Questions about a charge or a refund? Email support@lyrith.app. See also our Terms of Service.